Replavia Help Centre
How can we help?
110 plain-English guides to Instagram automation, AI replies, leads and brand deals. Each one answers a single question.
Popular questions
Browse by topic
Common creator problems
6 guides
Start from the problem: endless DMs, viral posts, brand pricing, spam, and what to look for in a tool.
- How do I stop answering the same questions in my Instagram DMs?
- Nobody clicks my link in bio. What else can I do?
- Instagram DM automation for small online shops
- Instagram DM automation for coaches who book calls
- Managing DM automation for several creators or brands from one login
Grow with Replavia
8 guides
How Replavia keeps helping as your audience, income and team grow.
- How does Replavia help as my account grows?
- What should I set up in my first week?
- When is it worth moving from Free to Pro?
- When do I need the Scale plan?
- How do I turn comments into customers?
Getting started
5 guides
Create your account and connect Instagram.
Automations
14 guides
Reply to comments, story replies, mentions and DMs on their own.
- How to create an automation
- How do I pause, edit or delete an automation?
- Which trigger should I use?
- How keywords and matching work
- How to answer a DM by topic instead of an exact keyword
Leads
9 guides
Collect emails and phone numbers, and send them where you work.
- How do I manage my leads in the Lead Inbox?
- Which keywords and posts actually bring me leads?
- Which leads am I about to lose, and how do I follow them up?
- How to collect emails and phone numbers from DMs
- How do I build an email list from my Instagram followers?
Integrations
4 guides
Send your leads to HubSpot, Google Sheets, Zapier, Make or your own software.
AI replies and AI assistant
18 guides
AI that answers comments and DMs only from facts you give it, with you in control.
- How AI comment replies work
- Will the AI make things up or answer outside my information?
- Do I have to approve every AI reply?
- How does Replavia answer kind comments like “love this”?
- Can AI answer questions people ask under my posts?
Media kit and brand deals
9 guides
Your public rate card, your link page, and agencies you can contact.
- How to make a media kit to send to brands
- How brands order from your media kit
- How to make a link-in-bio page
- How to find a marketing agency that works with creators
- How do I list my agency in the Partner Agencies directory?
Account safety
8 guides
How Replavia keeps your Instagram account inside the rules.
- Is Replavia approved by Meta?
- How Replavia follows Instagram and Meta platform rules
- Can a DM automation tool get my Instagram account banned?
- My reel went viral. Will everyone who commented get the DM?
- Can I make people follow me before I send the link?
Privacy and trust
9 guides
What we do with your data and your followers’ data, and what we never do.
- Does Replavia sell my data or my followers’ data?
- Who can see my leads? Can Replavia staff or agencies see them?
- What can Replavia see and do on my Instagram account?
- Does Replavia read or store my DMs?
- Where is my data stored and how is it protected?
Your account
8 guides
Several Instagram accounts, reconnecting, and deleting your data.
- Can I connect more than one Instagram account?
- How to reconnect Instagram when the connection drops
- How to see how your automations are doing
- I can’t log in, or I forgot my password. Can I use Google?
- Where do I change my details or add my phone number?
Plans and billing
10 guides
What each plan includes and what it costs.
- What does the free plan include?
- I ran out of free DMs. Can I get more?
- I was given free Pro. When does it end, and what happens after?
- Why do I see a sponsored card in my dashboard?
- Replavia plans and pricing
Safe for your account, safe for your money
- Is Replavia approved by Meta?Replavia uses only the official Instagram API. Its permissions passed Meta App Review in July 2026 and Meta verified our business as a Tech Provider, but that is not an endorsement by Meta.Read the answer
- Does Replavia sell my data or my followers’ data?Replavia does not sell your data or your followers’ data: its Privacy Policy says “We do not sell your personal data”. Your leads are used only to run Replavia for you, never for advertising.Read the answer
- Can a DM automation tool get my Instagram account banned?Any automation tool carries some risk, and no tool can promise how Meta will enforce its rules. Replavia lowers the risk with the official API, paced sending, a warm-up for new accounts and one DM per comment.Read the answer
- Is it safe to pay for Replavia? Can I leave any time?Payments go through Stripe, and Replavia never stores your card details. There is no long contract: you can cancel yourself from Billing at any time and keep paid features until your paid period ends.Read the answer
Spam and comment safety
2 guides
Catch scam, spam and abusive comments, and decide what to hide.