How to answer a DM by topic instead of an exact keyword
Last updated
Plans: Free: included · Pro: included · Scale: included
In a DM or story-reply automation, tick a topic under “Or answer by what they mean”, such as Asking the price. Replavia then answers however the person phrases it, on every plan.
Open Automations →What it does
People ask the same thing in many ways. “How much?”, “what’s the cost” and “your rates?” all mean the same. With a topic, all of them reach one automation. You do not have to list every wording yourself.
It works on every plan, including Free.
Steps
- Open an automation, or create one.
- Under Select a trigger, choose User DMs you or User replies to your story.
- In Set up keywords, add your keywords if you want any.
- Under Or answer by what they mean, tick one or more topics.
- Click Save & activate.
The topics
Asking the price
- What it catches
- How much something costs.
Ready to buy
- What it catches
- Wants to order or pay right now.
Is it available
- What it catches
- Stock, sizes, or whether you still have it.
Shipping and delivery
- What it catches
- Where you ship, how long it takes.
Booking a time
- What it catches
- Appointments, sessions, slots.
Brand or collab enquiry
- What it catches
- Someone proposing paid work or a partnership.
Needs help
- What it catches
- A problem, a refund, something broken.
| Topic | What it catches |
|---|---|
| Asking the price | How much something costs. |
| Ready to buy | Wants to order or pay right now. |
| Is it available | Stock, sizes, or whether you still have it. |
| Shipping and delivery | Where you ship, how long it takes. |
| Booking a time | Appointments, sessions, slots. |
| Brand or collab enquiry | Someone proposing paid work or a partnership. |
| Needs help | A problem, a refund, something broken. |
Your keywords come first
Replavia checks the automation’s keywords first. The topic is only used when none of them match. So a keyword you chose always wins over a topic.
Why not on comments?
Topics are only offered for DMs and story replies. A comment automation sends a DM to someone who did not message you. A loose match there could message people who never asked. For example, “how much did this cost you to make?” under a reel is often a compliment. Comments keep exact keywords. See Keywords and matching.
Good to know
- It is rule-based, not AI. Replavia matches a fixed list of words and phrases for each topic. That is why it costs nothing and gives the same answer every time.
- Words match whole, so “rate” does not match inside “rated”.
- The repeat rule still applies. A person gets the reply once a day for a DM, or once per story for a story reply, even if they send several messages.