I can’t log in, or I forgot my password. Can I use Google?

Sign in

Go to the Replavia sign-in page. You have two ways in:

• Continue with Google, if you signed up with Google or your Google account uses the same email.
• Your Email and Password, then Sign in.

If you see Invalid email or password., check the address for typos first. The message never says which of the two was wrong, to protect your account.

Forgot your password

1. On the sign-in page, click Forgot password? next to the password box.
2. Type the email you sign in with, then click Email me a reset link.
3. Open the email and click the link. It works once and expires in one hour.
4. Type a New password of at least 8 characters, then click Save new password.
5. You will see Password updated. Click Sign in and use the new password.

The page always says Check your email., even if no account uses that address. This stops strangers from finding out who has an account.

After a reset, Replavia emails you to say your password changed. Any other signed-in sessions are signed out. Your email address also counts as verified.

If the reset email does not arrive

• Check your spam or promotions folder.
• Make sure you typed the email you signed up with.
• You signed up with Google? Then you have no Replavia password to reset. You get an email called "Signing in to Replavia" instead. Use Continue with Google.
• One address can get up to 5 reset emails in 24 hours. After that, wait and try again later.

If the link says That reset link has expired or has already been used, ask for a new one.

Using Google with an existing account

If you made your account with an email and password, you can still use Continue with Google. When your Google account has the same email, Replavia signs you in to your existing account. It does not make a second account.

This also confirms your email. See Why you need to verify your email.

One safety rule applies here. If your email was never verified, Google sign-in removes the old password and signs out every other session. This stops a stranger who signed up with your email from keeping a way in. Use Google from then on, or set a new password with Forgot password?.

If you have no account yet, Continue with Google creates one. You confirm you are at least 18 and agree to the Terms and Privacy Policy.

Too many attempts

After several wrong tries in a short time, you see Too many attempts. Please wait a few minutes and try again. Wait a few minutes, then try once more with care.

Good to know

• Replavia never asks for your password by email or by DM.
• Your name and email are shown under Workspace settings. See Your account settings.
• Still locked out? Email info@replavia.com from the address you sign in with. Once you are back in, Report a problem is the quickest way to reach us.