AI replies and AI assistant
AI that answers comments and DMs only from facts you give it, with you in control.
18 guides
- How AI comment replies workPro and ScaleOn Pro and Scale, the AI writes a public reply to questions and kind comments on your posts, using only facts you give it. By default every reply waits for you to approve it.
- Will the AI make things up or answer outside my information?Pro and ScaleReplavia’s AI is told to answer only from the facts you give it, and to write nothing when a question is not covered. By default, you also approve every reply before it posts.
- Do I have to approve every AI reply?Pro and ScaleOnly if you want to. By default every AI comment reply waits for your approval, but you can let your saved replies post on their own, or let everything post on its own.
- How does Replavia answer kind comments like “love this”?Pro and ScaleOn Pro and Scale, a kind comment gets a short, warm thank-you. Once an account has 10 saved replies in its reply library, those comments are answered in your own words, at no AI cost.
- Can AI answer questions people ask under my posts?Pro and ScaleYes, on Pro and Scale. When someone asks a question under your post, the AI drafts a short public answer from your own facts, and by default you approve it before it posts.
- What stops the AI posting something embarrassing?Pro and ScaleThe AI uses only your facts and skips complaints. Every reply is brand-checked when it is written and again before it posts, old comments are never answered, and replies are capped per hour.
- How many AI replies do I get, and where do I see my usage?Pro and ScalePro includes 250 AI drafts a month and Scale includes 1,500, shared by every AI feature. The AI usage screen shows what used each one, and drafts that fail are not counted.
- Is my data used to train AI? What does the AI see?Pro and ScaleNo. Replavia’s AI providers do not train their models on what we send, and the AI sees only what a reply needs, with emails and phone numbers removed.
- How the AI DM assistant worksPro and ScaleOn Pro and Scale, an AI assistant can keep chatting with people in your DMs after your automation has replied. It answers from facts you give it, says it is automated, and hands people to you when needed.
- How do I set up the AI DM assistant so it sounds like my business?Pro and ScaleOn Pro and Scale, open Lead Inbox, then AI Agent. Give the assistant your business name, what you sell, your booking link, a tone, your rules and common questions, then switch it on and save.
- Should I use a scripted automation or the AI assistant?A scripted automation sends exactly the words you wrote and then stops. The AI assistant, on Pro and Scale, keeps answering follow-up questions from your facts, and most accounts use both together.
- When does the AI assistant stop and hand the chat to me?Pro and ScaleThe AI DM assistant hands a chat to you after 10 replies, when someone asks for a person, or when it cannot answer from your facts. It stops for good if they opt out, and never restarts with that person.
- Does the AI tell people they are talking to a bot?Pro and ScaleYes: the AI DM assistant’s first message says it is an automated assistant for your business, and that saying “talk to a person” reaches your team. It says so again after 24 hours.
- Can each of my Instagram accounts have its own AI voice and facts?Pro and ScaleYes: on Pro and Scale, each connected Instagram account can have its own AI assistant name, offer, tone, rules, FAQ and booking link, and its own knowledge pages. Blank fields use your shared answers.
- What are the limits of Replavia’s AI?Pro and ScaleReplavia’s AI is on Pro and Scale only. It answers text from your own facts, replies only to people who wrote first within 24 hours, sends your booking link instead of booking, and never DMs commenters.
- What is the “Waiting for you” list?Free (limited)Waiting for you lists the people your AI DM assistant handed over to you, with what they asked and how long they have waited. A daily email tells you how many are waiting.
- How to give the AI facts about your businessPro and ScaleOn Pro and Scale, add web pages or upload documents and Replavia saves the useful facts from them. AI comment replies and the AI DM assistant answer questions using those facts.
- How the reply library worksPro and ScaleThe reply library holds your own approved replies to kind comments on one Instagram account. Once it has 10, kind comments get a reply from your own words instead of new AI text, at no AI cost.