Privacy and trust
What we do with your data and your followers’ data, and what we never do.
9 guides
- Does Replavia sell my data or my followers’ data?Replavia does not sell your data or your followers’ data: its Privacy Policy says “We do not sell your personal data”. Your leads are used only to run Replavia for you, never for advertising.
- Who can see my leads? Can Replavia staff or agencies see them?Your leads are visible to you, not to other Replavia customers or agencies. Replavia staff can look only when needed to run the service, help you or stop abuse, and contact details need a logged reason.
- What can Replavia see and do on my Instagram account?Replavia asks Instagram for three permissions: basic profile, comments and messages. It never sees your password, cannot post to your feed and cannot see your followers list.
- Does Replavia read or store my DMs?Replavia’s software checks the DMs people send you, to find your keywords, STOP requests and shared emails. It does not keep a transcript of them, except chats the AI DM assistant handles.
- Where is my data stored and how is it protected?Every planReplavia’s data is stored with named providers that operate mainly in the United States. Data is encrypted in transit, Instagram login tokens are encrypted, and passwords are stored only as hashes.
- Can I download or delete all my data?Free (limited)Every plan can download its leads as a CSV file, and you can delete your whole account yourself, with 7 days to change your mind. For any other data, email info@replavia.com.
- What happens to my data if I cancel or delete my account?Cancelling your plan deletes nothing: your automations, leads and settings stay. Deleting your account erases your data after a 7-day recovery window, except billing and audit records the law requires.
- Which other companies handle my data?Replavia’s Privacy Policy names every company that handles your data for us, and what each receives. Examples are Neon for the database, Stripe for payments, and OpenAI and Anthropic for AI features.
- Who is behind Replavia, and how do I contact you?Replavia is run by PlanMyTrip LLC, a company based in the United States at 2125 Stegemann St, Apex, NC 27502. You can email info@replavia.com or call +1 984-357-8926.