My payment failed. What happens now?
Last updated
Plans: Free: not included · Pro: included · Scale: included. Only paid plans have a card on file to charge.
Only paid plans have a card on file to charge.
You get an email and a Payment failed banner. Your accounts and automations stay on for 5 days while you update your card under Billing, then Manage subscription; after that, sending pauses until you pay.
Open Billing →Fix it in three steps
- Click Update billing on the Payment failed banner. Or open Billing from the menu under your initial.
- Click Manage subscription. This opens your subscription page at Stripe.
- Update your payment method there.
When a payment goes through, your account goes back to normal straight away. We email you to say the payment was received.
What happens, day by day
The payment fails
- What you see
- An email and a Payment failed banner
- What still works
- Your accounts and automations stay on. Leads keep arriving.
After 5 days unpaid
- What you see
- An email and an Account limited banner
- What still works
- Sending and paid features pause. Leads that arrive are still recorded.
After 14 more days
- What you see
- The account is suspended
- What still works
- Nothing runs, and new leads are not captured. Go to billing still works.
| When | What you see | What still works |
|---|---|---|
| The payment fails | An email and a Payment failed banner | Your accounts and automations stay on. Leads keep arriving. |
| After 5 days unpaid | An email and an Account limited banner | Sending and paid features pause. Leads that arrive are still recorded. |
| After 14 more days | The account is suspended | Nothing runs, and new leads are not captured. Go to billing still works. |
The checks run once a day, so each step can come up to a day later.
During the first 5 days
Your connected accounts and automations stay switched on. Your plan’s limits on accounts and automations stay the same, so nothing is paused for being over a limit.
Paid-only features work as they do on the free plan until the payment goes through. These include AI replies and follow-up emails.
If your account is limited or suspended
You can still sign in, open Billing and pay. Click Resolve billing on the Account limited banner, or Go to billing on the suspended screen.
Once the payment clears, everything comes back. Your automations, leads and settings were never deleted.
If the subscription ends without payment
You then see Subscription canceled. Click Reactivate to use the free plan at no cost. You can upgrade again from Billing whenever you like. See How to upgrade or update your card.
Good to know
- We never charge a card you did not enter. Your card details are handled by Stripe, not stored by Replavia.
- If you were charged in error, our Refund Policy explains how to ask for a review within 14 days.
- Would you rather stop paying? See How to cancel your subscription.
- Still stuck after updating your card? Email info@replavia.com and we will help.