ReplaviaHelp centre

How to cancel your Replavia subscription

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Plans: Free: not included · Pro: included · Scale: included. Only paid plans have a subscription to cancel.

Only paid plans have a subscription to cancel.

Open Billing, click Manage subscription and cancel on the secure Stripe page. You keep paid features until the end of the period you already paid for, and you are not charged again.

Open Billing →

Cancel in four steps

  1. Click the round button with your first initial at the top of the dashboard.
  2. Choose Billing.
  3. Click Manage subscription. This opens your subscription page at Stripe, the company that handles our payments.
  4. Choose the option to cancel your plan, and confirm.

The Cancel my subscription button in Account settings takes you to the same Billing page.

You do not need to email us, call us or explain why.

When billing stops

Cancelling stops the next renewal. You are not charged again. This is the same for monthly and yearly plans.

What you keep

  • Your paid features, until the end of the month or year you already paid for.
  • Your automations, leads, connected accounts and settings. Cancelling deletes nothing.

When the paid period ends

Your automations stop, and the dashboard shows Subscription canceled. Click Reactivate to carry on with the free plan. It costs nothing and needs no card.

The free plan has smaller limits, so some accounts or automations may pause after a notice. See What happens when you downgrade.

Tip: export your leads before the paid period ends. On the free plan, the CSV file holds the 1,000 leads you can see. See How to export leads.

Refunds

Our Refund Policy sets out how refunds work:

  • We do not refund the current month on a monthly plan.
  • We do not refund the current year on a yearly plan.
  • You keep paid features until that period ends.

There is one exception. You may have been charged in error. Or Replavia may have been down for a long time because of a fault on our side. Then email us within 14 days of the charge.

We review each case in good faith. An approved refund goes back to the way you paid.

The confirmation email

When the paid period ends and the subscription closes, we email you. It says your subscription has been canceled and will not renew.

Cancel by email instead

You can also email info@replavia.com from the email address on your account. Use the subject “Cancel subscription”.

Good to know

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