What is the “Waiting for you” list?
Last updated
Plans: Free: limited · Pro: included · Scale: included. Free: the list stays readable, but only Pro and Scale assistants add people
Free: the list stays readable, but only Pro and Scale assistants add people
Waiting for you lists the people your AI DM assistant handed over to you, with what they asked and how long they have waited. A daily email tells you how many are waiting.
Open Waiting for you →What it shows
When the AI DM assistant steps back, that person appears here. The assistant tells people it hands over that someone will follow up, so most of them are expecting you.
Open Lead Inbox in the menu, then the Waiting for you tab.
Each card shows:
- the person’s username, and which of your Instagram accounts they messaged
- why the assistant stopped
- their last message
- how long ago they messaged
- any email or phone number they left
- how many AI replies they got before this
Click Open contact to see the person in your Lead Inbox.
Why the assistant stopped
Asked to speak to a person
- What happened
- They asked for a human.
Assistant could not answer
- What happened
- The question was not covered by your facts.
Long conversation — handed over
- What happened
- The assistant reached its limit of 10 replies.
Looks like another automated assistant
- What happened
- The other side seemed to be a bot, not a person.
| Label on the card | What happened |
|---|---|
| Asked to speak to a person | They asked for a human. |
| Assistant could not answer | The question was not covered by your facts. |
| Long conversation — handed over | The assistant reached its limit of 10 replies. |
| Looks like another automated assistant | The other side seemed to be a bot, not a person. |
Two views
Needs a reply shows people you can still answer in DMs. The person who has waited longest is at the top.
Window closed shows people you can no longer message in Instagram. Instagram only allows a reply for 24 hours after the person’s own last message. These people are kept, not deleted. If they left an email or phone number, you can still contact them that way.
Reply to someone
- Open the person’s chat in Instagram and reply as yourself.
- Start with the people at the top of Needs a reply, because their time runs out first.
The assistant does not start talking to that person again after it hands them over.
The daily email
Once a day, the account owner gets an email when people are waiting. It says how many people are waiting and why. It also says how long the longest wait has been, and links to this list.
The email holds counts only. It never includes a name, a message or a contact detail. People flagged as another automated assistant are not counted in the email.
Good to know
- The list is not tied to your plan. If you move to Free, people already waiting stay on the list.
- If nobody is waiting, the page says Nobody is waiting.
- See How the AI DM assistant works for how it works.
- Every reason it stops, and what the person is told, is in When does the AI assistant stop?.