# How do I manage my leads in the Lead Inbox?

> Lead Inbox lists everyone your automations captured, with search and filters by date, status, source and account. On Pro and Scale you can also set a status and add private notes; Scale adds bulk actions.

- Topic: Leads
- Plans: Free: limited · Pro: included · Scale: included. Free: first 1,000 leads, no notes or status. Bulk actions need Scale.
- In the app: Open Lead Inbox — https://app.stage.mydmflow.com/contacts
- Last checked: 2026-10-29
- Web page: https://stage.mydmflow.com/help/lead-inbox

## Why it matters

Leads that sit in DMs get lost. **Lead Inbox** keeps every person your automations captured in one list, so you can see who to answer first and who has already bought.

Open it from **Lead Inbox** in the menu. The **Inbox** tab is the main list.

## What each lead shows

Each row shows the person's username, email, phone, **Source**, **Account** and **Captured** date. **Source** is the name of the automation that captured them.

Under the username you see a small badge, like HOT or WARM. Replavia scores each lead from a few signals:

- a buying word in what they commented, like "price" or "book"
- whether they shared an email or a phone number
- whether they arrived in the last 24 hours

Click the badge to see why, a **Suggested next step**, and the **Missing info**, such as email or phone. If there is nothing to score yet, the badge says **Not enough info yet**.

## Find a lead

1. Type in **Search name, email or phone…** and press Enter.
2. Pick a date: **Last 7 days**, **Last 14 days**, **Last 30 days**, **Last year** or **Custom**. A custom range can go back one year.
3. Narrow it with **All statuses**, **All sources** or **All accounts**. The account filter only appears when you have two or more Instagram accounts.
4. Click **Clear** to start again.

With no date picked, the list shows all your leads.

## Track where each lead is

On **Pro** and **Scale**, each row has a status: **New**, **Contacted**, **Converted**, **Ignored** or **Junk**. Change it from the list on the row.

Choose carefully. Any status other than **New** stops [follow-up emails](https://stage.mydmflow.com/help/follow-up-emails) and link-click reminder DMs for that person. Replavia treats them as handled.

## Private notes

On **Pro** and **Scale**, click the note icon (**Add note**) on a row. Write what they asked for or a deal value, then click **Save note**. Notes can be up to 2,000 characters. They stay inside Replavia, and the lead never sees them.

## Act on many leads at once

On **Scale**, tick the boxes next to several leads. A bar appears with **Set status** and **Delete selected**. See [How to delete a lead](https://stage.mydmflow.com/help/delete-a-lead) before you delete anything, because it cannot be undone.

## The cards at the top

- **Lead capacity** shows how many leads you have, and on Free how many of your 1,000 are shown in full.
- **Email captured** and **Phone captured** count leads with each detail.
- **Hot leads** counts recent leads with strong signals. Reach out to these first.
- **Locked leads** counts leads past the Free limit.

The **Needs attention** bar shows new leads to review and leads missing an email or phone. On Pro and Scale, click "new leads to review" to filter the list.

## People who opted out

A lead who asked to stop shows **Opted out** in red. If you think it was a mistake, Pro and Scale show **Undo**. Replavia asks why you are putting them back, one lead at a time. See [STOP and unsubscribe](https://stage.mydmflow.com/help/stop-and-unsubscribe).

## On the Free plan

Free shows your first 1,000 saved leads in full, forever. Replavia keeps capturing after that. Newer leads show as **Locked lead**, with the source and date but no name or contact details.

Search and filters only cover the leads you can see. **Unlock all leads** takes you to the upgrade page.

## Good to know

- Export works on every plan. Click **Export CSV** to download the leads you can see. See [Export and sync your leads](https://stage.mydmflow.com/help/export-and-sync-leads).
- If your account is not active, you can still see leads, but editing, deleting and exporting are paused.
- For a view of which automations bring the best leads, open the **Insights** tab. See [Which keywords and posts bring me leads?](https://stage.mydmflow.com/help/lead-insights)
- For leads going quiet, see [Which leads am I about to lose?](https://stage.mydmflow.com/help/lost-lead-rescue)