# Can AI answer questions people ask under my posts?

> Yes, on Pro and Scale. When someone asks a question under your post, the AI drafts a short public answer from your own facts, and by default you approve it before it posts.

- Topic: AI replies and AI assistant
- Plans: Free: not included · Pro: included · Scale: included
- In the app: Open Review queue — https://app.stage.mydmflow.com/comment-replies
- Last checked: 2026-10-29
- Web page: https://stage.mydmflow.com/help/ai-answers-questions-in-comments

## Why this matters

“How much?”, “Do you ship to Canada?”, “When is the next class?” The same questions arrive under every post. An unanswered question is often a lost customer, and other people read the answer too. Replavia drafts these answers for you.

## Which comments count as questions

A comment counts as a question when it:

- has a question mark anywhere, or
- starts with a question word, such as how, what, when, where, can, do, is, price or cost.

“Love it, how much is it?” counts as a question, not as praise. Questions are always answered with facts, never with a saved thank-you.

## Comments it does not answer

- Comments that match one of your comment automations. The automation handles those.
- Replies inside a thread. Only first-level comments get an AI reply.
- Your own comments.
- Comments on live videos.
- Comments with links, many @mentions, or more than 500 characters.
- Complaints, with words like “scam”, “refund”, “broken” or “worst”. Answer those yourself.
- People who replied STOP to you, or people you blocked in Replavia.

## Where the answer comes from

The AI answers only from facts you supplied:

- web pages and documents in your [knowledge library](https://stage.mydmflow.com/help/knowledge-library), and
- your **What you offer**, **Do's and don'ts** and **FAQ the agent can answer** in the **AI Agent** tab of **Lead Inbox**.

It picks the facts that best match the question. It writes one or two short sentences, in the language of the comment.

## When the answer is not in your facts

The AI writes nothing. It is not allowed to guess or answer from general knowledge. The comment then shows as **Failed** on the **Recent activity** tab, and nothing is posted. You can still answer it yourself.

If you see the same unanswered question again and again, add the answer to your facts. See [how the AI stays on your facts](https://stage.mydmflow.com/help/ai-answers-only-from-your-facts).

## Approving the answer

By default, each answer waits on the **Review queue** tab with a **Question** label. Read it, change the words if needed, and click **Approve & post**. You can also let answers post on their own. See [review modes](https://stage.mydmflow.com/help/ai-review-modes).

## How to get better answers

1. Look at the questions people actually ask under your posts.
2. Add a clear FAQ entry or a page for each common one. Include prices, times, places and limits.
3. Add what you do not offer, too. “No, we only ship within the US” is a useful answer.
4. Read your first drafts closely. Every edit tells you which fact is missing or unclear.

A common mistake is turning AI replies on with no facts at all. Kind comments still get a thank-you, but most questions will be skipped.

## Good to know

- AI replies never include links, phone numbers or email addresses. To send someone a link, use a comment automation that sends a DM. See [create an automation](https://stage.mydmflow.com/help/create-an-automation).
- At most 10 replies an hour and 50 a day are drafted for each Instagram account. This stops a viral post from flooding your queue.
- Each answer the AI writes uses one draft from your monthly allowance. See [AI allowance and usage](https://stage.mydmflow.com/help/ai-allowance-and-usage).